Wöltera Refund Policy

Effective Date: October 18, 2025

At Wöltera, we want you to be completely satisfied with your purchase. This Refund Policy explains how refunds and returns are handled.

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1. Eligibility for Refunds

• Products must be unused, in their original packaging, and in the same condition as when received.

• Certain items (like perishable goods or personalized products) may not be eligible for refunds.

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2. How to Request a Refund

• Contact our support team via email or phone within 14 days of receiving your product.

• Provide your order number, product details, and reason for the refund.

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3. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to the original payment method within 7-10 business days.

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4. Exchanges

• If you prefer an exchange instead of a refund, we’ll do our best to provide the replacement product based on availability.

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

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6. Contact Us

For any refund-related questions, contact:
Email: 
Phone: